What is e-administration?

E-Administration: a form of public governance that uses information and communications technology (ICT); To carry out its activities, it focuses on three fronts: relations with citizens, internal work, and relations with local councils.

Principles of E-Administration is based on the following principles:

  • Multichannel: Promotion of services through all channels available to citizens. 

  • Administrative publicity and transparency: increasing the efficiency of information on administrative procedures. 

  • Accessibility: Ensuring that all citizens have access to services and information through electronic devices. 

  • Cooperation between public administrations: allowing interaction between departments, providing common services to citizens, mutual recognition of electronic documents and identification and authentication systems.

  • Security: Providing electronic services requires at least the same level of security, such as services not provided electronically. The levels of security should allow for increased electronic transactions with particularly sensitive sectors of the problem (professional workers and firms).

  •  Proportionality: Demand only guarantees and security measures that are appropriate to the procedure being implemented, and citizens will not be required to provide more information than is absolutely necessary. 

  • Responsibility and Quality: Respecting what public administrations deliver through electronic devices, may necessitate a review of local information and communication policies.

  • Technological neutrality: advances in the use of open standards or those used by the general public, avoiding reliance on software tools with licensing costs in relations with citizens.

The advantages of e-administration

E-administration has important advantages both for citizens and the administration itself.

For Citizens:

  •  Access to public services 24 hours a day, 7 days a week.

  •  Quick and direct action.

  •  No need to visit the department physically.

For public administrations:

  •  Improve services, and thus the image of the administration.

  •  Improve internal efficiency.

  •  Integration of different channels of service delivery. Promote public use of new technologies.

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